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How to reach us

Email support

All paid plans · 24-hour response

support@seotoolsdownload.net

GitHub Issues

All users · Public tracking

github.com/seocraftstudio/issues

Discord community

All users · Real-time chat

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Video call

Enterprise only · 7×24 available

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Response time by plan

What to expect

Plan Email SLA Channels Coverage
FreeBest effort (community)GitHub, DiscordCommunity-driven
Pro Lifetime24 business hoursEmail, GitHub, DiscordPriority queue
Standard12 business hoursEmail, GitHub, DiscordPriority queue
Enterprise4 hours, 7×24Email, video call, dedicated CSMNamed CSM
Before you contact us

Get faster support

Including the following in your message helps us resolve your issue faster

1

Product version

Find in Help → About. Example: V2.5.3 (build 2026.06.14)

2

OS & version

Example: Windows 11 Pro 23H2 build 22631

3

Reproduction steps

What did you click? What happened? What did you expect?

4

Log files

Attach %LOCALAPPDATA%\SeoTools\Logs\error.log if applicable

System status

Service status

License activation Operational
Update server Operational
Payment processing Operational
Webhook delivery (Enterprise) Operational

Live status: status.seotoolsdownload.net

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